Cookie Policy

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. Cookies enable a website to remember your actions and preferences over a period of time, so you do not have to keep re-entering them whenever you return to the site or browse from one page to another. This policy explains how RioAce uses cookies and similar technologies.

RioAce uses cookies for several important reasons. These include improving your user experience, remembering your preferences, and understanding how you interact with our services. Cookies help us to ensure the security and integrity of our platform, to provide relevant advertising, and to analyse our site's performance. By understanding how you use RioAce, we can continuously refine our offerings and deliver a more personalised and efficient service.

Essential cookies are fundamental to the operation of the RioAce website. Without these cookies, certain core functionalities, such as logging into your account, making deposits, or accessing secure areas, would not be possible. They enable basic functions like page navigation and access to secure areas of the website. These cookies do not gather any information about you that could be used for marketing or remembering where you have been on the internet. Your consent is not required for these cookies as they are strictly necessary for the provision of our services.

• Session Management: These cookies maintain your login state throughout your visit, ensuring you do not have to re-enter credentials repeatedly.
• Security: They help to detect and prevent fraudulent activities, protecting both you and RioAce.
• Compliance: Certain essential cookies are necessary for us to comply with regulatory requirements, such as age verification and responsible gaming measures.

Analytics cookies collect information about how visitors use the RioAce website. This includes data such as which pages are visited most often, how long users spend on each page, and if they encounter any error messages. This data is aggregated and anonymised, meaning it cannot be used to identify you personally. We use this information to understand and improve the performance of our website and services. For example, by analysing popular games or features, we can make informed decisions about future content development.

• Site Performance: We monitor how our website performs across different devices and browsers.
• User Behaviour: We gain insights into user navigation patterns to optimise site layout and content.
• Error Detection: These cookies help us identify and fix technical issues quickly, ensuring a smoother experience for all RioAce users.

Functional cookies allow the RioAce website to remember choices you make and provide enhanced, more personal features. For instance, they can remember your username, language preference, or the region you are in. These cookies can also be used to remember changes you have made to text size, fonts, and other customisable parts of web pages. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

• Language Preference: Remembering your chosen language for a more consistent experience.
• User Settings: Storing display preferences, such as currency or time zone.
• Personalisation: Providing customised content based on your previous interactions with RioAce.

Marketing and advertising cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations, such as advertisers. At RioAce, we use these cookies to present offers and promotions that align with your gaming preferences.

• Targeted Advertising: Delivering advertisements for RioAce products and services that may be of interest to you.
• Campaign Performance: Measuring the success of our advertising efforts on various platforms.
• Retargeting: Showing you relevant RioAce ads after you have left our site, on other websites or social media.

In addition to our own cookies, RioAce also uses various third-party cookies. These are cookies set by a domain other than that of the website you are visiting. Third-party cookies are often used for cross-site tracking, analytics, and advertising purposes. For example, we might use third-party services like Google Analytics to help us understand how our site is used, or integrate social media plugins that set their own cookies. These third parties have their own privacy and cookie policies, which we encourage you to review.

• Analytics Providers: Services like Google Analytics collect data on website usage.
• Advertising Partners: Companies that assist us in delivering and measuring our advertising campaigns.
• Social Media Platforms: Integrations with social networks may set cookies for sharing content or tracking interactions.

The lifespan of a cookie can vary significantly. Cookies can be categorised into two main types based on their duration:

• Session Cookies: These are temporary cookies that remain on your device only until you close your web browser. They are often used for essential functions, such as maintaining your login session.
• Persistent Cookies: These cookies remain on your device for a longer period, even after you close your browser. Their duration is set by the cookie's creator and can range from a few minutes to several years. They are typically used to remember your preferences or to provide analytics information over time.

At RioAce, we use both session and persistent cookies to ensure a comprehensive and efficient service.

You have the ability to manage and control cookies. Most web browsers allow you to accept, refuse, or delete cookies. You can usually find these settings in the 'options' or 'preferences' menu of your browser. Please be aware that if you choose to disable cookies, some parts of the RioAce website may not function correctly, or your user experience may be negatively impacted. For example, you might not be able to log in or access certain features. We recommend keeping cookies enabled for the best experience on RioAce.

For detailed instructions on how to manage cookies, you can refer to your browser's help section or visit websites like www.allaboutcookies.org.

"Do Not Track" (DNT) is a privacy preference that users can set in their web browsers. When DNT is enabled, the browser sends a signal to websites requesting that their browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, RioAce does not currently respond to DNT signals. We continue to monitor developments in this area and will update our practices if a global standard is established.

RioAce may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we are using cookies. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the RioAce website after any changes signifies your acceptance of the revised policy.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please do not hesitate to contact us. You can reach the RioAce support team through the contact methods provided on our website. We are committed to providing clarity and transparency regarding our data practices.

You can typically find our contact details in the "Help" or "Contact Us" section of the RioAce website.