Responsible Gambling

At RioAce, we are dedicated to providing an entertaining and responsible online gaming environment. We understand that for most of our players, gambling is a fun and harmless leisure activity. However, we also recognise that for a small percentage, it can become a problem. Our commitment to safer gambling is fundamental to our operations and extends beyond mere compliance with regulatory requirements. We strive to create a culture where player well-being is prioritised, and where tools and support are readily available to help manage gambling behaviour. This page outlines the measures and resources RioAce provides to ensure that your gaming experience remains enjoyable and within your control.

We work in close cooperation with our licensing authority and industry experts to implement best practices for player protection. Our team receives regular training on responsible gambling principles and how to assist players who may be experiencing difficulties. We believe that an informed player is a safer player, and we are committed to transparently communicating the risks associated with gambling, alongside the enjoyment it can offer.

Problem gambling can manifest in various ways and is not always obvious. It is important to be aware of the potential signs, both in yourself and in others. Early recognition can be crucial for seeking help. Some common indicators that gambling may be becoming a problem include:

• Spending more money and time on gambling than you can afford or intend to.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Gambling affecting your relationships with family and friends.
• Neglecting work, school, or other responsibilities due to gambling.
• Feeling anxious, guilty, or depressed after gambling.
• Borrowing money or selling possessions to fund gambling.
• Repeated unsuccessful attempts to cut down or stop gambling.

If you recognise any of these signs in yourself or someone you care about, we encourage you to take action. RioAce provides various tools to help manage gambling, and external support organisations are available for professional assistance.

Maintaining control over your gambling habits ensures it remains a source of entertainment rather than stress. RioAce advocates for a balanced approach to gaming. Here are some practical tips to help keep your gambling fun and within safe limits:

• View gambling as entertainment, not a way to make money.
• Set a strict budget for your gambling activities and stick to it. Never gamble with money you cannot afford to lose.
• Set time limits for your sessions and take regular breaks.
• Avoid gambling when you are feeling stressed, upset, or under the influence of alcohol or drugs.
• Balance gambling with other hobbies and activities.
• Never chase losses, accept that losing is part of the game.
• Do not let gambling interfere with your daily responsibilities or relationships.

These simple guidelines can help ensure your experience at RioAce remains positive and enjoyable.

RioAce empowers you to manage your gambling expenditure proactively through self-imposed limits. These tools are designed to help you stay within your budget and prevent impulsive decisions. You can set the following limits:

• Deposit Limits: Restrict the amount of money you can deposit into your RioAce account over a specified period (daily, weekly, or monthly).
• Loss Limits: Control the maximum amount of money you can lose within a chosen timeframe (daily, weekly, or monthly). Once this limit is reached, you will be prevented from placing further wagers until the period resets.
• Wager Limits: Set a maximum amount you can wager over a specified period (daily, weekly, or monthly).

Setting these limits is straightforward and can be done through your account settings. Any request to decrease a limit will be applied immediately. Any request to increase or remove a limit will involve a cool-off period before taking effect, allowing you time to reconsider your decision. This cool-off period is a regulatory requirement and is in place for your protection.

If you feel you need a short break from gambling, RioAce offers Time-Out options. A Time-Out allows you to temporarily suspend your account for a defined period, typically ranging from 24 hours to several weeks. During a Time-Out, you will not be able to log in, deposit, or place any wagers on our platform. This feature is useful if you want to take a short break to reflect on your gambling habits or simply step away for a while.

Initiating a Time-Out is quick and can be done via your account settings. Once activated, the Time-Out cannot be reversed until the chosen period has elapsed. This ensures that the break you intended to take is fully observed, providing you with a genuine opportunity to cool off and regain perspective.

For players who feel they need a more significant break from gambling, RioAce provides comprehensive self-exclusion options. Self-exclusion allows you to voluntarily close your account and prevent yourself from accessing our services for a longer, predetermined period. This period can range from six months to several years, or even permanently.

During a self-exclusion period:

• Your RioAce account will be immediately closed.
• You will be prevented from opening new accounts with us.
• We will take all reasonable steps to ensure you do not receive any marketing materials from RioAce.
• You will not be able to log in, deposit, or place any wagers.

Self-exclusion is a serious commitment and cannot be reversed once activated until the chosen period has fully expired. If you choose to self-exclude, we also recommend considering self-exclusion from other gambling operators you may use. Our customer support team can guide you through the self-exclusion process and provide information on further support.

RioAce is strictly committed to preventing underage gambling. Our services are intended only for individuals who are 18 years of age or older, or who have reached the legal age for gambling in their jurisdiction, whichever is higher. We employ robust age verification procedures during the registration process, including requesting proof of age and identity documentation. Any account found to belong to a minor will be immediately closed, and any winnings will be forfeited.

We encourage parents and guardians to take an active role in supervising their children's online activities. If you share your computer or mobile device with minors, consider installing parental control software to prevent access to gambling websites. This software can help filter content and restrict access to age-inappropriate sites. Our terms and conditions clearly state the minimum age requirement, and we take all reasonable steps to enforce it.

To help you monitor the time you spend gambling, RioAce offers Reality Checks. This feature provides periodic pop-up reminders during your gaming session, informing you of the elapsed time since you started playing. You can set the frequency of these reminders to suit your preferences (e.g., every 30 minutes, 60 minutes, or 120 minutes).

When a Reality Check appears, it will typically display information such as:

• The total time you have been playing during the current session.
• Your net win or loss during that session.
• An option to continue playing or to exit the game.

These reminders are designed to help you pause, reflect on your gaming activity, and make an informed decision about whether to continue or take a break. They serve as a gentle nudge to maintain awareness of your time spent on RioAce and promote responsible gaming habits.

Understanding your own gambling behaviour is a crucial step towards responsible gaming. RioAce encourages you to periodically take a self-assessment to evaluate whether your gambling habits remain healthy. A self-assessment typically involves answering a series of questions honestly about your attitudes and behaviours towards gambling.

Common questions in a self-assessment might include:

• Do you gamble to escape from problems or feelings of boredom?
• Do you feel anxious or irritable when you try to stop gambling?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Has gambling ever caused problems in your relationships, work, or finances?
• Do you often gamble until your last penny is gone?

If your answers to these or similar questions suggest that gambling might be becoming a problem, it is important to seek help. While RioAce does not provide medical advice, we strongly recommend considering the support available from professional organisations dedicated to helping individuals with gambling concerns. Taking a self-assessment is a proactive step towards maintaining control and ensuring your gambling remains a safe and enjoyable activity.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)