Privacy Policy

Welcome to RioAce. This Privacy Policy outlines how RioAce, as the data controller, collects, uses, discloses, and protects your personal information. We are committed to safeguarding your privacy and ensuring the security of your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). By accessing or using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

We collect various types of information to provide and improve our services. This includes information you provide directly to us, information collected automatically, and information from third parties.

• Information You Provide Directly:
  • Registration Data: When you create an account with RioAce, we collect your full name, date of birth, gender, email address, physical address, telephone number, and chosen username and password.
  • Verification Data: To comply with our legal and regulatory obligations, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, we collect copies of identification documents, such as passports, national ID cards, driver's licenses, and proof of address documents like utility bills or bank statements.
  • Payment Information: When you deposit or withdraw funds, we collect details related to your payment methods, such as bank account numbers, credit/debit card numbers (though we do not store full card details, only truncated versions and tokenised data), and e-wallet information.
  • Correspondence: We collect information you provide when you communicate with us through customer support, email, live chat, or other channels. This includes the content of your messages and our responses.
  • Voluntary Information: You may choose to provide additional information, such as preferences or feedback, which helps us enhance your experience at RioAce.
• Information Collected Automatically:
  • Technical Data: We collect information about your device and how you access our services, including IP address, browser type and version, operating system, device identifiers, time zone setting, and language preferences.
  • Usage Data: We track your activity on our platform, such as pages visited, games played, deposits made, withdrawals requested, bets placed, and session durations.
  • Location Data: We may collect general location information derived from your IP address to comply with geographical restrictions and regulatory requirements.
• Information from Third Parties:
  • Verification Services: We obtain information from third-party identity and age verification services to fulfil our regulatory obligations.
  • Payment Processors: We receive transaction details from our payment service providers.
  • Publicly Available Sources: We may collect information from public databases or social media platforms to assist with verification and fraud prevention.

We use your personal information for specific purposes, always with a lawful basis. These purposes include:

• To Provide and Manage Our Services:
  • Creating and managing your account.
  • Processing your deposits and withdrawals.
  • Allowing you to participate in games and place bets.
  • Providing customer support and responding to your inquiries.
  • Notifying you about changes to our services or terms.
• To Comply with Legal and Regulatory Obligations:
  • Conducting identity, age, and address verification checks.
  • Performing anti-money laundering (AML) and fraud prevention checks.
  • Reporting to regulatory authorities as required by law.
  • Monitoring for responsible gambling practices.
• For Security and Fraud Prevention:
  • Detecting, preventing, and investigating fraudulent, illicit, or illegal activities.
  • Maintaining the security and integrity of our platform and systems.
  • Enforcing our terms and conditions.
• To Improve and Personalise Your Experience:
  • Analysing usage patterns to enhance our games and services.
  • Customising content and offers based on your preferences.
  • Conducting research and development to improve RioAce's offerings.
• For Marketing and Promotional Purposes:
  • Sending you marketing communications about products, services, and promotions that may interest you, where you have consented or where we have a legitimate interest. You can opt out of these communications at any time.

We process your personal data based on the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of the contract between you and RioAce, specifically to provide you with access to our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as AML, KYC, and responsible gambling regulations imposed by our licensing authority.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by RioAce or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include fraud prevention, network and information security, improving our services, and marketing activities (where not requiring consent).
• Consent: In certain situations, we may rely on your explicit consent for specific processing activities, particularly for sending direct marketing communications. You have the right to withdraw your consent at any time.

We do not sell your personal data. We may share your information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, data analytics, IT services, and customer support. These providers are contractually bound to protect your data and only use it for the purposes we specify.
• Regulatory and Legal Authorities: We disclose your information when required by law or regulation, or in response to valid requests from government bodies, courts, or our licensing authority. This includes reporting suspicious transactions or activities to relevant authorities.
• Fraud Prevention and Security: We may share data with anti-fraud agencies and other companies for the purposes of fraud prevention and risk management.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will ensure appropriate safeguards are in place.
• Affiliates: We may share information with our corporate group entities for internal administrative purposes, to provide services, and to detect and prevent fraud.

RioAce implements robust technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We use industry-standard security technologies, including SSL encryption for data transmission, firewalls, and secure server environments. Access to your data is restricted to authorised personnel who require it for their job functions. We regularly review our security procedures to ensure they remain effective and up-to-date.

Under applicable data protection laws, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as the legal basis, or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

RioAce uses cookies and similar tracking technologies to enhance your experience, analyse website traffic, and for marketing purposes. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, understand how you interact with our services, and deliver relevant content.

• Essential Cookies: These are necessary for the operation of our website and enable core functionalities like security, account login, and transaction management.
• Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
• Functionality Cookies: These are used to recognise you when you return to our website, enabling us to personalise content for you and remember your preferences.
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the RioAce website and its features.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain your data for a minimum period of five years after the closure of your account, or as required by our licensing authority and applicable anti-money laundering laws. In some cases, we may retain data for longer periods if required for ongoing investigations, dispute resolution, or to comply with other legal obligations. After the retention period, your data will be securely deleted or anonymised.

Your personal data may be transferred to, and stored at, a destination outside of your country of residence, including outside the European Economic Area (EEA). This may occur if our service providers or servers are located in those jurisdictions. When we transfer your data internationally, we take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. This includes relying on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or ensuring the recipient country has been deemed to provide an adequate level of protection.

RioAce's services are not intended for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years or older. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information from our records. If you believe a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated to you directly, for example, via email or a prominent notice on our website.

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

Email: [email protected]

Postal Address: [Please use our registered office address, which can be found on our website's About Us or Terms and Conditions page.]