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At RioAce, we are dedicated to providing a safe, enjoyable, and responsible gaming environment for all our players. We understand that for most individuals, gambling is a form of entertainment. However, we also recognise that for a small percentage of people, gambling can cease to be a recreational activity and may lead to problems. Our commitment to safer gambling is therefore a core principle of our operations. We implement various tools and policies designed to help you manage your play, maintain control, and ensure that your experience with RioAce remains positive and fun.

We adhere strictly to the regulations set forth by our licensing authority, ensuring that our practices are fair, transparent, and protective of our players. We believe in empowering our players with information and resources to make informed decisions about their gambling habits. This page outlines the measures we have in place and the support available to you, should you ever need it.

Identifying potential signs of problem gambling early is crucial. Problem gambling is not always obvious, but there are common indicators that may suggest gambling is becoming an issue rather than just a pastime. It is important to be honest with yourself and to observe your own behaviour, or that of someone you care about.

Some common signs include:

• Spending more money and time on gambling than you can afford or intended.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Feeling anxious, guilty, or irritable about your gambling.
• Neglecting responsibilities at work, school, or home due to gambling.
• Lying to family and friends about the extent of your gambling.
• Borrowing money or selling possessions to fund gambling.
• Gambling to escape from personal problems, stress, or boredom.
• Having repeated unsuccessful attempts to cut down or stop gambling.

If you recognise any of these signs in yourself or someone you know, it is important to seek support. RioAce encourages a proactive approach to maintaining control.

Maintaining control over your gambling activities is key to keeping it an enjoyable form of entertainment. At RioAce, we advocate for responsible play. Here are some practical tips to help ensure your gambling remains fun and within your limits:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money intended for essential expenses.
• Set a time limit: Determine how long you will play and adhere to that limit, regardless of whether you are winning or losing.
• Do not chase losses: Accept that losses are a part of gambling and do not try to win back money you have lost by increasing your stakes or playing longer.
• Balance gambling with other activities: Ensure gambling remains just one of many leisure activities in your life.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Understand the rules: Familiarise yourself with the rules of the games you play and the odds involved.

By following these guidelines, you can help ensure that your experience with RioAce remains a positive one.

RioAce provides a suite of tools to help you manage your gambling effectively. You have the option to set various limits on your account, which can be adjusted at any time. These limits are designed to give you greater control over your spending and playing habits.

• Deposit Limits: You can set a maximum amount of money you wish to deposit into your RioAce account over a specified period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: This allows you to set a maximum amount of money you are willing to lose over a defined period (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the period concludes.
• Wager Limits: You can also set a limit on the total amount of money you can wager over a specific timeframe (daily, weekly, or monthly). This helps to control the overall volume of your betting activity.

Any request to decrease a limit will be applied immediately. Any request to increase or remove a limit will be subject to a cool-off period, as required by our licensing authority, before it takes effect. This allows for a period of reflection before increasing your exposure.

If you feel you need a short break from gambling, RioAce offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period without needing to self-exclude completely.

• Time-Out: You can choose to take a Time-Out for periods ranging from 24 hours up to 6 weeks. During this time, you will not be able to log into your RioAce account, deposit funds, or place any bets.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period allows you to step away from gambling for a set duration. This option is particularly useful if you feel your gambling is becoming impulsive or you simply need a short break to reassess your habits.

Once you have initiated a Time-Out or Cool-Off, it cannot be reversed until the chosen period has elapsed. This ensures that the break you intended to take is fully observed. We encourage you to utilise these tools whenever you feel it is necessary to maintain a healthy balance.

For individuals who feel their gambling has become problematic and they need a more significant break, RioAce provides comprehensive self-exclusion options. Self-exclusion is a formal process where you voluntarily request to be excluded from gambling with us for an extended period.

You can choose to self-exclude for periods ranging from 6 months, 1 year, 3 years, or 5 years, or even permanently. Once a self-exclusion is activated:

• Your RioAce account will be immediately closed.
• You will be prevented from logging in, depositing, or placing any bets.
• We will take all reasonable steps to prevent you from opening new accounts with us during the self-exclusion period.
• Any remaining funds in your account, subject to our withdrawal policies, will be returned to you.
• You will be removed from all marketing and promotional communications.

Self-exclusion is a serious commitment and cannot be reversed once it has been set. We recommend considering this option carefully and seeking professional advice if you are unsure. Upon the expiry of your self-exclusion period, you will need to contact our customer support team to request account reactivation, which will involve a review process to ensure it is appropriate for you to resume gambling.

RioAce is strictly committed to preventing underage gambling. Our services are explicitly for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We employ robust age verification procedures during the account registration process to confirm the age and identity of all our players.

We utilise third-party verification services to check the details provided against public records. If we are unable to verify a player's age, the account will be suspended, and no gambling activity will be permitted until satisfactory proof of age is provided. Any attempt by a minor to gamble is a serious breach of our terms and conditions and will result in the immediate closure of the account and forfeiture of any winnings.

We encourage parents and guardians to take an active role in protecting minors from accessing gambling sites. There are various software solutions available that can help block access to gambling websites on shared devices. Please ensure that your login details are kept confidential and that children do not have access to your RioAce account.

To help you monitor your playing time and maintain awareness, RioAce offers Reality Checks and Session Reminders. These features are designed to provide you with periodic notifications about your gambling activity.

• Reality Checks: You can set a Reality Check reminder to pop up at regular intervals (e.g., every 30 minutes, 1 hour, or 2 hours) during your gaming session. When the reminder appears, it will display information such as the duration of your current session and your net winnings or losses during that period.
• Session Reminders: These reminders serve a similar purpose, prompting you to take a break or consider ending your session. They are an effective way to prevent losing track of time while playing.

These notifications provide an opportunity to pause, reflect on your play, and decide whether to continue or take a break. You have the flexibility to customise the frequency of these reminders through your account settings.

If you are concerned about your gambling habits, taking a self-assessment can be a valuable first step in understanding your relationship with gambling. RioAce provides a simple self-assessment questionnaire to help you evaluate your own behaviour objectively. This assessment is completely confidential and is designed solely for your personal reflection.

The questionnaire typically includes a series of questions related to your gambling frequency, spending habits, emotional responses to winning or losing, and the impact of gambling on your daily life. Your responses can help you identify if your gambling is becoming problematic or if you are at risk.

Please remember that this self-assessment is not a diagnostic tool, but rather a guide to encourage self-awareness. If the results indicate potential issues, or if you have any concerns at all, we strongly recommend that you consider using our responsible gambling tools and seeking further support from professional organisations. Your well-being is our priority at RioAce.

Ef spilamennskan er hætt að vera skemmtileg er ókeypis og trúnaðaraðstoð í boði. Þessi samtök eru óháð þessari síðu og öllum rekstraraðilum:

Innlend aðstoð: Ísland

• SÁS (Samtök áhugafólks um spilafíkn)
• Red Cross Helpline 1717 · Hjálparsími: 1717
• Sjálfsútilokun: Operator self-exclusion (no national register)

Alþjóðleg aðstoð (öll lönd)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Hjálparsími: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)